People post what they need, from errands and care to renting something for a week. People nearby make offers and get it done.
Why Shadow exists
Ride-hailing moves people. Food delivery brings meals. E-commerce ships products. But many everyday needs don't fit a category: someone to go with your mum to a hospital appointment, a parcel collected before five, a winter jacket for one trip.
Shadow is for those. Post a request in your own words and set a price, and people nearby make offers. The same app lets anyone earn from their time, their skills or the things they rarely use.
What we value
If it needs explaining, it isn't finished. We remove steps until only what matters is left.
We ship small, watch what people actually do, and keep what works.
We make time to work out what comes next and test new ideas quickly. Each one has to solve a real problem; we don't innovate for its own sake.
Our team
We reason from first principles: start from the person's actual problem, not from how other apps solve it, and cut every step that doesn't need to be there.
Runs the marketplace and looks after both sides, including trust and safety. AI-assisted workflows handle reviews and routine support, so people get answers faster, fraud is caught earlier, and our people spend their time on the cases that need a person.
Finds what to build next. It weighs what the data shows against small, practical experiments, so ideas are tested before they're scaled.
Trust and safety
Each one is written into a published policy.
Offers, agreed details and chat stay in Shadow, and both sides review each other after every request.
Acceptable Use and Prohibited Services PolicyIf something goes wrong, report it in the app. A person reviews it against the record from both sides.
Trust and Safety StandardsShadow connects requesters and providers, and doesn't do the work itself. What Shadow is responsible for is set out in the Terms of Service and the policies for your country.